Privacy Policy
At Mallow Magic, your privacy is important to me. This policy explains how I collect, use and protect your personal information.
Information I collect
When you place an order or contact me, I may collect:
- Your name
- Delivery and billing address
- Email address
- Telephone number
- Order details
- Payment information (processed securely through Shopify and payment providers – I never see or store your full payment details)
How I use your information
Your information is used to:
- Process and deliver your order
- Contact you about your order if necessary
- Respond to enquiries
- Improve my products and customer experience
- Send marketing emails if you've chosen to receive them
Sharing your information
I only share your information with trusted services needed to run my business, including:
- Shopify
- Payment providers
- Delivery companies
- Email marketing providers (if you subscribe)
I never sell your personal information.
Your rights
You have the right to request access to the personal information I hold about you and ask for it to be corrected or deleted where appropriate.
To do this, please contact:
Contact
If you have any questions about this Privacy Policy, please get in touch using the Contact page.
Terms & Conditions
About Mallow Magic
Mallow Magic is a small UK business creating handcrafted gourmet marshmallows.
Orders
By placing an order you confirm that:
- You are over 18 or have permission from a parent or guardian.
- The information you provide is accurate.
Product Information
Every marshmallow is handmade.
Because of this:
- Colours and decorations may vary slightly.
- Products are made in small batches.
- Images are for illustration purposes.
Allergens
Full allergen information is provided on each product page.
Please check carefully before ordering.
If you have any questions regarding allergens, please contact me before placing your order.
Pricing
All prices are shown in GBP (£).
Prices may change without notice.
Dispatch
Dispatch dates are shown on each product page.
Delivery estimates are provided by the courier and cannot be guaranteed.
Liability
Mallow Magic cannot accept responsibility for delays caused by postal services, incorrect delivery addresses supplied by customers or circumstances beyond my control.
Refund & Returns Policy
Because Mallow Magic products are handmade food items, I am unable to accept returns or offer refunds simply because you've changed your mind.
However, if:
- your order arrives damaged,
- the wrong item has been sent,
- or there is a problem with the quality of your order,
please contact me within 48 hours of delivery.
Where appropriate I may ask for photographs to help investigate the issue.
If the problem is confirmed, I will offer an appropriate solution, which may include:
- a replacement,
- a partial refund,
- or a full refund.
My aim is always to resolve any issues fairly and quickly.
Please email:
including your order number and photographs if possible.
Every box is packed as if I were sending it to a friend. If something isn't right, please get in touch and I'll always do my best to put it right.